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Frequently Asked Questions

Common Questions For
Both Growcer & Growcer Lite

Enumerated below is a detailed guide on the most frequently asked questions about both, Growcer and Growcer lite.

How many versions of Growcer do we have?

Growcer comes in two versions:

Growcer lite

A single vendor grocery software.
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Growcer

A multi-vendor grocery software.
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Difference between Growcer and Growcer Lite?

Growcer: It is an ecommerce grocery solution that allows you to launch a multi-vendor online grocery business. It covers the following business models:

  • Marketplace/Aggregator/Multi Vendor Model
  • Hyperlocal Online Grocery Store
  • Click & Collect

Growcer is also equipped with readymade grocery delivery apps.

Growcer Lite: It is a single-vendor grocery solution. If you are running an offline grocery store, Growcer lite will enable you to expand your customer base and reach a wider audience by taking your business online. It covers the following business models:

  • Inventory -based online store
  • Offline to Online store

Growcer Lite comes with readymade grocery shopping apps

Is the RTL (right-to-left) language feature included in Growcer and Growcer Lite?

Yes, the RTL (right-to-left) language feature is a part of both Growcer and Growcer lite. This option provides a great opportunity for ecommerce grocery businesses to mark their presence or increase their reach in 22 Arab countries.

Will you customize Growcer and Growcer Lite to any extent upon request? Or Can Growcer and Growcer lite be customized as per business uniqueness?

Yes, we can customize Growcer and Growcer Lite according to the unique business needs at an additional cost.

Is the personalized demo free?

Yes, the first personalized demo is free. All you have to do is get in touch with our sales team to request a personalized demo. Register Now.

Can the source code be altered by the owner of the marketplace?

In the initial stages, admin can hire developers who will be working on the code and will have to develop a familiarity with Growcer's framework. After that, he can easily expand the system with new features and can even modify it.

Will the full product be delivered with source code database scripts?

Yes, the full product will be delivered with the source code database scripts. However, the framework of the source code will not be included.

Is a dedicated email notification system a part of the product? If yes, are configurations available?

Yes, Growcer and Growcer lite come with an email notification system. Configurations for the same are also available.

What should be the server requirements for configuration of this product ?

Supported Operating Systems:

  • Linux x86, x86-64

Supported Web Servers:

  • Apache 2.2.x – Apache 2.4.x
  • Nginx - 1.14.x

PHP Compatibility:

  • 5.6 /7.0

Required Extensions:

  • GD with Free Font support
  • Zlib with zip support
  • DOM
  • Mbstring should be enabled
  • Iconv function should be enabled
  • Fileinfo function should be enabled
  • Ioncube Loader
    • Safe mode off
    • Memory limit 32M or more (Some pages with advanced feature may use upto 128M)
  • My SQL
    • 5.6 or newer
    • PHPmyAdmin variable - SQL_mode, must have value "NO_ENGINE_SUBSTITUTION" only
    • Server Hosting setup
    • Ability to run scheduled jobs (crontab) with PHP
  • Compatible Web Hosting
    • Virtual Private Server (VPS)
    • Dedicated Servers
    • Cloud Server
By whom will the domain name and hosting be managed at an initial stage?

On purchasing any of our software, we will require the cPanel details and the name of your domain. After this, we will install the system on your server.

Do both versions of Growcer (single vendor/ multi vendor ) have Customer relationship management reporting systems?

Yes, both the versions, i.e. Growcer and Growcer Lite support customer relationship management reporting systems.

Will a knowledge transfer session be conducted for a better understanding of the product?

After the installation of the grocery software, a free demo and a knowledge transfer session are conducted. Also, the prospects will be provided with a user manual document containing all essentialities about the product for better understanding.

Will you conduct a competitor and market analysis of the grocery industry?

Yes, a competitor and market analysis can be conducted for you at an additional cost.

Would the product be deployed in our environment?

Yes, we will deploy the product on your server.

Are there any geographical limitations in both the versions of the product?

No, with Growcer Lite and Growcer, you can launch your online grocery platform anywhere in the world. It does not come with any geographical boundaries.

Is multilingual functionality supported by both the versions of the product?

Yes, Growcer and Growcer Lite both support multilingual functionality.

Do you provide mobile apps along with the software?

Yes, we provide mobile applications too.

Single vendor online grocery solution: The single vendor online grocery software Growcer Lite supports grocery shopping apps. The mobile app is available for Android and iOS.

Multi Vendor online grocery solution: The multi vendor online grocery solution comes with an intuitive Android and iOS delivery mobile apps.

Will lifetime access be offered by the product?

The cost of the selected version has to be paid once and the license of the solution lasts forever.

Is getting auto-updates an option in mobile applications/software in case of new updates for the web app/mobile app?

In the case of web applications, the updates are automatic. No enabling required.

In the case of mobile applications, it's important to keep the update option enabled for automatic updation.

Will a knowledge transfer session be conducted for a better understanding of the product?

After the installation of the grocery software, a free demo and a knowledge transfer session are conducted. Also, the prospects will be provided with a user manual document containing all essentialities about the product for better understanding.

For how long will the tech support be provided? Will it be paid?

Growcer and Growcer Lite come with 1-year free technical support

Can the entrepreneurs entail any extra benefits?

Entrepreneurs can get the below-mentioned extra advantages on purchasing any of the product versions.

  • 1-year free technical support
  • Free installation
  • Full source code
  • Lifetime ownership
Does Growcer and Growcer Lite come with friend referral options?

Growcer and Growcer Lite come with the option of share & earn. Users can make use of this referral to invite more friends to the online grocery platform and earn rewards

Do both the product versions support the option of social media login?

Users can log in to the online grocery platform via social logins (FB and Google+, Instagram and Twitter).

Can the Admin change the Look and feel of the portal(Minor theme changes )?

The admin can alter the look and feel of the portal in both the versions.

Questions For Growcer Lite
(single-vendor grocery software)

Stated below are some frequently asked questions about Growcer Lite: A single vendor solution to launch an online grocery store.

What is Growcer Lite?

Growcer Lite is a turnkey single vendor ecommerce grocery software that allows entrepreneurs to launch an online grocery store with convenience. Growcer Lite is very easy to manage and is fully customizable. Also, the product comes with a dedicated Android and iOS grocery shopping apps.

Is there a cart sharing option in Growcer Lite?

Yes, Growcer Lite comes with a cart sharing option. With this option, conveniently add any item to the cart and further share it with your friends.

Is there a dedicated mobile app for Growcer Lite?

Yes, Growcer Lite comes with readymade grocery shopping apps.

Can I take my offline grocery business online with Growcer Lite?

You can take your offline traditional grocery business online and reach a wider audience, with the help of Growcer Lite.

Will a user manual be provided with Growcer Lite?

Yes, the user will get a manual that they can refer to gain knowledge of the product.

Are there any packages available in Growcer Lite?

The packages available in Growcer Lite are as follows:

  • GoQuick Package: $499 (delivery in 3-4 working days)
  • GoCustom Package: $4499 (delivery timeline between 30-40 business days)
  • GoUnlimited Package: $1999 (For IT Companies, Web Solution Providers & Freelancers)
View Pricing
What features does Growcer Lite support?

Growcer Lite is a software using which users can launch a single vendor online grocery store with ease and convenience. Below is a list of all the essential features that the product supports.

  • Cart sharing option
  • Product Comparison Feature
  • Multiple Language Option
  • Multiple Shipping Option
  • Premium membership
  • Custom Delivery

Check out the complete feature list here.

What delivery related features does the product support?

With Growcer Lite, the customers can choose a specific day and time for getting their orders delivered. Multiple shipping methods are also available.

How long do I have to wait until I can finally use the product/system?

As soon as you purchase the product, we will install it on your server after which you start using it. The delivery timeline for the product requires 3-4 days.

What payment options does Growcer Lite support?

Growcer Lite supports multiple payment options such as:

  • Cash on delivery
  • Paypal
  • Bank transfers

Other 3rd party payment APIs can be integrated at an additional cost.

Questions For Growcer
(multi-vendor grocery software)

Enlisted below are some frequently asked questions about Growcer: a multi-vendor ecommerce grocery solution to launch an online grocery marketplace.

What is Growcer?

Growcer is a multi vendor ecommerce grocery solution that lets you setup and launch an online grocery marketplace. The product backs exceptional features and is easy to use. This multi vendor ecommerce grocery solution offers security and scalability along with a plethora of features that make it the best ecommerce solution for launching a grocery marketplace.

What makes Growcer appropriate for launching an online grocery marketplace?

Growcer: a multi vendor ecommerce grocery software is the perfect fit for launching a grocery marketplace as it supports exemplary features for admin, vendors, and sellers. Apart from it, the software comes with additional benefits such as:

  • Easy setup and streamlined management
  • Fully customizable
  • 1 year free technical support
Does Growcer have Click and Collect or Self-Pickup Option?

Yes, the product has this option.

Does Growcer come with a mobile app?

Yes, Growcer comes with Android & iOS mobile applications for the delivery staff.

Can processes such as ERP, Routing, TMS (transportation management system), POD (Proof of delivery), Telematics, Dock/Yard, WMS (warehouse management system) be integrated into Growcer?

Yes, all the above-mentioned functionalities can be integrated into Growcer at an additional cost.

Will a user manual be provided with Growcer?

Yes, Growcer comes with a user manual for a better understanding of the product.

What features are available in Growcer?

Growcer is a feature-rich ecommerce grocery solution that lets you launch a multi vendor grocery marketplace with utmost ease and convenience. Growcer comes with a plethora of features for the admin, vendor, and the delivery staff. To know more about the features in detail, please navigate to https://www.fatbit.com/images/pdf/feature-list-grocery-multivendor-store.pdf

Can a platform like Instacart and Grofers be built?

Yes, we can build platforms like Instacart and Grofers with customizations upon request. Contact our team to know more.

Is there any review feature for vendors available in Growcer?

Yes, Growcer comes with a review and rating feature for the vendors. With the help of the feature, you can know about the customer's experiences.

How long will I have to wait before using the system?

You can start using the system as soon as we install the product on your server (3-4 working days).

Frequently Asked Questions

Are there any user manuals for Growcer?

Yes, you can check Growcer user manuals here:

Do you have a mobile application for Growcer?
  • Single Vendor: Growcer Lite, our single vendor online grocery solution comes with a mobile application for the buyers (front end users) only. The mobile application is available for Android as well as iOS users.
  • Multivendor: Our multi-vendor online grocery marketplace solution comes with robust Android and iOS mobile applications for the delivery staff. By simplifying the process of grocery delivery, these mobile applications can be of great use for the delivery boys.
Is pricing includes payment gateway also?

By default, Growcer supports the PayPal payment gateway. However, any additional payment gateway can be integrated at an extra cost depending on various factors involved, starting at $750.

Would the product be deployed in our environment?

Yes, the product will be deployed on your server.

Does the product have email notification system and configurations for that?

Both, Email notification and configuration are available.

Do you give us the full product with source code, database scripts etc.?

We will provide you the complete product with full source code (without framework), database.

Who will manage the domain name and hosting?

Once you will purchase any of the packages, you will need to share the domain name and cpanel details with us and we will install the system on your server.

Will you arrange some Knowledge Transfer sessions to understand the product better?

We will provide user manual document to understand the system.

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